Dashboard

Overview of your WhatsApp auto-responder

0 Messages Received
0 Replies Sent
0 Keyword Matches
0 AI Replies

⚡ Bot Control

WhatsApp Connection

Link with Phone Number

Recent Messages

No messages yet.

Keyword Replies

Manage auto-reply rules

Add New Keyword

Existing Keywords

#KeywordReplyMediaActions

Media Files

Drag & drop or

AI Settings

Configure Google Gemini AI & Knowledge Base

Gemini AI Configuration

AI Knowledge Base

📦 Stock List PDF

Not Set

Not Set

❓ Company Q&A

Not Set

Not Set

ℹ️ Other Info

Not Set

Not Set

Products Catalog

Manage your inventory and order triggers

Product Settings

Product Catalog

Human Handoff

Route customers to a human agent when needed

Enabled

General Settings

How Admin Reply Works When a handoff is triggered, both Admin and Staff receive a WhatsApp alert with the customer's number and a "Click to chat" link.
→ Admin can tap the link to directly open and reply to the customer from their own phone — no dashboard needed.
→ Staff receives the same alert to take action and follow up on the conversation.
ℹ️ The bot automatically pauses replies for this contact once the handoff is confirmed.
Admin monitors & can reply directly from phone
Staff receives alert to handle the conversation
AI Auto-Handoff
Automatically trigger handoff when AI cannot answer confidently

Support Handoff

Triggered by support keywords
Comma-separated. These words trigger the support handoff flow.
Sent to customer after they confirm with YES.

Order Handoff

Triggered by order keywords (Products tab)
Sent after customer confirms YES. Customize with product/service specific info.

WooCommerce Integration

Connect your online store

Store Settings

Enabled

Message Logs

Complete history of bot interactions

Time From Message Reply Type Status